SHOPPING INFORMATION

Yes!  Without getting too techy we use high levels of encryption for all of your information – that’s why our web address shows in your browser with a little padlock. We do not store your payment details, instead we partner with PayPal who offer our customers a safe and convenient way of paying securely online.

We’ve tried to make our online shop as simple and easy to use as possible. If you are buying more than one item simply browse our aromatherapy products until you find what you are looking for, click on the Add to Basket button and continue shopping until you are ready to pay. At any time you can click on your Shopping Cart (basket) in the top right hand corner of the web page – this will show you what you have ordered, from there you can either click on the PayPal button or go through our Checkout page. If you are just buying the one item, you can click on the PayPal or Debit / Credit card button on the products own page. If you have any questions simply send us a message – you can find our details on the Contact Us page!

We use several industry-leading features to keep our shop and your shopping experience safe from fraud;

  • We partner with PayPal to provide our customers with a safe & secure means of paying online
  • Our shop uses SSL encryption; the same level of encryption that much larger companies use!
  • We occasionally phone our valued customers of particularly large orders to double-check they are happy with their choice and to confirm their details

Wherever possible we use recycled packaging materials.  We care deeply about our environment and will always seek to be judicious with our packing – enough to keep your products safe but not too much! Our P&P costs are: £2.95 : orders up to £10 £3.95 : orders up to £30 £4.95 : orders up to £50 UK orders over £50 in value are FREE shipping! For particularly large orders that require a different type of courier we will discuss the options with you before asking you to complete your purchase.

Pure Essential Oils are complex compounds that can impact our wellbeing for the good.  Used incorrectly like all pharmaceuticals they can cause harm.  Please read our Staying Safe with Essential Oils guide for more information.

Essential Oils have been used for thousands of years for their natural properties to benefit physical and emotional well-being.  Used correctly they can enhance our lives, but these potent undiluted compounds can do harm in young hands. Your Aromatherapy sells pure essential oils fitted with child-resistant (CRC) tamper-evident caps, keeping your oils fresh and safe from inquisitive hands!

Not all essential oils are equal!  Cheaper oils can be chemically treated, blended and diluted or simply artificial fragrances. Our essential oils are certified pure and sourced direct from growers and farmers from across the World by our trusted suppliers.

PAYMENT INFORMATION

You have placed an order through our online shop and completed payment via PayPal, what happens now? We will process your order as quickly as possible and send it to your delivery address – this is usually the same as your billing address unless you specified otherwise. Rest assured we will not take the PayPal money until we ship your order.

Your Aromatherapy offer an industry-leading no quibble 90 day refunds policy! As long as you can return the products to us unused and in a resellable condition, we will refund your complete purchase on receipt – make sure you use tracked delivery so we all have proof of your return! In the unlikely event that a product we send you is substandard, we will also refund your return postage costs. If you want to cancel an order before it is posted to you, let us know and we will refund your purchase immediately.

Simply contact us for a return address label, cellotape it to the outside of your package and send it by tracked delivery – it’s always best to have proof of postage and delivery for the avoidance of doubt. We’ll check the returned products on arrival, and if they are unused and in a resellable condition we will refund your purchase immediately.

Yes!  PayPal offer a safe and secure way to enter your debit / credit card details online to pay for your order… and all without a PayPal account! If you are ordering for a business, therapists centre or hospice simply contact us with your requirements and we can send you a proforma invoice. We can also accept direct bank transfers and cheques… just get in touch to discuss your requirements!