No Quibble 100-Day Returns Policy
We understand that sometimes we order stuff on impulse, order too much or the put the wrong item in our shopping baskets. Occasionally a product isn’t the one you’re looking for.
With that in mind we offer an industry best 100 day no quibble return & refund policy, set out below.
Return & Refunds - The Small Print
- You can return all or part of your order within 100 days of purchase
- Your return can be for a complete refund less original shipping costs (if any) or an exchange at no extra cost
- You must pay the return postage – this is especially important: we always recommend recorded, signed for or tracked to ensure that you have evidence of completing your return. Unfortunately we cannot process returns that go missing in the post.
- Include your original order number, name & full address so we can find the correct order to refund
- Let us know why you are making a return – we are always open to advice & suggestions on how we can make our products & your shopping experience better
- Your refund will be via the original means of payment
- Refunds are typically completed our end within 24 hours of receiving your package. The bank or service you originally used to make your payment can take up to 3 days to action our refund request, but it is usually pretty quick
- That’s it!